microsoft support and recovery assistant tool

Select a scenario for details about how to run it.

You can use the Enterprise version of the Assistant to resolve issues for the following scenarios.

If multiple devices are affected, use the Enterprise version of the Assistant. To resolve issues on a single computer, we recommend that you use the full version of the Assistant. Administrators will find this version of the Assistant useful if they have to run it on computers in their organization remotely.

This version of the Assistant runs at a command line or through a script such as PowerShell. The Enterprise version of Microsoft Support and Recovery Assistant is a self-contained, enterprise-ready diagnostic tool that you can use to troubleshoot specific client issues that affect Microsoft 365 apps, such as Microsoft Teams and Outlook. For help to diagnose and fix issues that affect Microsoft Office, Microsoft 365, or Microsoft Outlook on your computer, see About the Microsoft Support and Recovery Assistant. This article is for Microsoft 365 administrators only.

Microsoft support and recovery assistant tool